Chatbot Kim: A Digital Tutor on AI. How Advanced Dialog Design Creates Better Conversational Learning Experiences

Authors

  • Cäcilie Kowald time4you GmbH, Karlsruhe, Germany
  • Beate Bruns time4you GmbH, Karlsruhe, Germany

DOI:

https://doi.org/10.3991/ijac.v13i3.17017

Keywords:

e-learning, digital learning, workplace learning, conversational learning, conversational experience, chatbots, artificial intelligence, ai, virtual learning assistant, digital tutor

Abstract


Conversational user interfaces, aka chatbots, offer new ways of interaction that can be used not only for task-led applications, but also for learning itself. Still, most conversational learning applications offer a predominantly one-directional dialog – either bot-led, with the user only confirming, or user-led, with the bot answering questions, but not going beyond. In contrast to these common approaches, learnbot Kim by time4you [1] not only conveys information, but wraps it in an equally entertaining and instructive chat, combining pre-defined dialog turns with a flexible dialog management. This article explains the design decisions made during the dialog development process and the underlying reasons. After having read this text, you will have a better idea of how dialog in conversational learning can be modeled to allow for a more natural conversational experience.

Author Biographies

Cäcilie Kowald, time4you GmbH, Karlsruhe, Germany

Dr. Cäcilie Kowald is a learning designer and consultant at time4you GmbH in Karlsruhe, Germany. With an academic background in mathematics and literature, she worked as a consultant, copywriter and concept designer in corporate communications for many years, with a focus on complex products and IT. She is co-author of learnbot Kim based on time4you’s conversational learning software Jix.

Beate Bruns, time4you GmbH, Karlsruhe, Germany

Beate Bruns, M.A., is a founder and managing partner of time4you GmbH communication & learning in Karlsruhe, Germany. As a consultant, she supports organizations to successfully integrate new IT technologies in their learning, training and information management processes. She is an author of several scientific publications on learning, HR and workplace digitalization.

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Published

2020-10-27

How to Cite

Kowald, C., & Bruns, B. (2020). Chatbot Kim: A Digital Tutor on AI. How Advanced Dialog Design Creates Better Conversational Learning Experiences. International Journal of Advanced Corporate Learning (iJAC), 13(3), pp. 26–34. https://doi.org/10.3991/ijac.v13i3.17017

Issue

Section

IELA Award Winners