The Use of Information and Communication Technologies in Organizational Learning Practices: A Research Study in an Innovation-oriented Portuguese Organization

Authors

  • Sara Petiz University of Aveiro
  • Fernando Ramos University of Aveiro
  • Pedro Roseiro I-Zone Knowledge Systems

DOI:

https://doi.org/10.3991/ijac.v8i1.3602

Keywords:

ICT, Innovation, Organizational Learning

Abstract


This study aims at understanding the use of ICT core Learning and Innovation (L&I) practices and their impact in the firm capability. The analysis of organizational learning capability proposals and the Portuguese innovation management standard NP4457 recommendations, allowed the identification of five common practices that were used in the study: idea generation; market and technology surveillance; problem solving; dialogue and knowledge transfer; training and competence development. A mixed method case study has been developed with a Portuguese large company, where each L&I practice was assessed in a perspective of the means promoted by the organization - processes and ICT resources; and results - in terms of the institutional leader and workers’ perceptions regarding the impact of those practices. The leader perception was collected through interview process and worker’s perception through an online questionnaire. The paper provides some findings showing that ICT is proving to promote an effective basis for organizational L&I practices and it is perceived by both leader and workers has contributing positively to the firm capability.

Author Biographies

Sara Petiz, University of Aveiro

PhD Student in Multimedia in Education, DECA, University of Aveiro, Portugal

Fernando Ramos, University of Aveiro

Professor at the University of Aveiro, Portugal, and Director of the doctoral program on Information and Communication in Digital Platforms

Pedro Roseiro, I-Zone Knowledge Systems

COO at iZone Knowledge Systems, Aveiro, PORTUGAL

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Published

2015-03-09

How to Cite

Petiz, S., Ramos, F., & Roseiro, P. (2015). The Use of Information and Communication Technologies in Organizational Learning Practices: A Research Study in an Innovation-oriented Portuguese Organization. International Journal of Advanced Corporate Learning (iJAC), 8(1), pp. 4–11. https://doi.org/10.3991/ijac.v8i1.3602

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Section

Papers