Experiential Learning at Scale with Computer-Based Roleplay Simulations

Bethany E Kok, Declan Dagger, Conor Gaffney, Austin Kenny


Experiential learning is an effective method for changing behavior and teaching new material at work.  Unfortunately, experiential learning is difficult to deliver at scale as it requires hands-on participation and interactivity.

EmpowerTheUser (ETU)’s computer-based roleplay simulations enable experiential learning at scale.  In a simulation, learners take on a role and have to react to various situations and make choices that have downsteam consequences.  ETU Simulations engage the learner in cycles of assessment and practice, with summative scoring in the assessment mode and real time coaching and feedback in the practice mode.   

ETU partnered with one of the oldest custodian banks headquartered in New York to deliver a series of three simulations on risk management to nearly 6,000 managers on five continents.  User feedback shows that learners are highly satisfied with the program.  Performance improved from simulation I to simulation II, indicating transfer of learning.  Underperforming learners were remediated using the assess/practice/assess learning loop, resulting in a 227% improvement in performance.

EmpowerTheUser Simulations provided fast, consistent training in risk management.  Feedback was overwhelmingly favorable and decision tracking within the simulations demonstrated effective learning.


eLearning; simulations; evaluation; risk; experiential learning

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International Journal of Advanced Corporate Learning (iJAC) – ISSN: 1867-5565
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