Computer-Mediated Communication Portal Implementation Framework: A Higher Education Institutional Perspective

Emmanuel Dortey Tetteh, Zhiguang Qin, Benjamin Kwofie


computer-mediated communication (CMC) portal services provision through in-formation technologies (IT) in higher educational institutions (HEIs) should not be an impossible task considering the growth in information systems (IS) and an upsurge of internet users. There have been numerous efforts aimed at implement-ing CMC portals by HEIs but just a few could be said to be successful. The aim of this research is to develop a framework that can help to provide a better understanding of how to manage the entire implementation process so as to bring the expected advantages to institutions implementing it. Results of past research had been studied to develop the conceptual framework utilizing significant theories in the field of information system implementation and institutional change. The framework addresses the adoption, implementation as well as institutionalization stages of CMC portal implementation, and a number of institutional contextual factors influencing implementation efforts within the stages


information systems, CMC portal, adoption, implementation, institutionalization

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Copyright (c) 2020 Emmanuel Dortey Tetteh, Zhiguang Qin, Benjamin Kwofie

International Journal of Emerging Technologies in Learning (iJET) – eISSN: 1863-0383
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