Utilisation Status and User Satisfaction of Online Education Platforms

Xi Chen, Erya Xia, Wen Jia


In the information age, the proliferation of online education platforms is accompanied by various problems. This paper aims to solve the problems of online education platforms, making them more useful and adaptable. Targeting at a key online education platform (SmartStudy) in China, the authors conducted a questionnaire survey among users on their utilization and perception of online education platforms. Based on the survey data, the current state of the platform was summarized, followed by an analysis on the degree of impact from each factor on the selection between platforms. Next, the platform development and user satisfaction were discussed in the light of platform security, credit rating and user experience. Finally, several suggestions were put forward to improve the online education platform. The research results are of great importance to the development of online education in China.

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Copyright (c) 2020 Xi Chen, Erya Xia, Wen Jia

International Journal of Emerging Technologies in Learning (iJET) – eISSN: 1863-0383
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