Mobile and Web-Based Support in Overcoming Behavioral Difficulties of Adolescents

Gulmira Kassen, Aliya Kudaibergenova, Anar Mukasheva, Dinara Yertargynkyzy, Kuanysh Moldassan


A significant proportion of adolescents and young adults experience behavioral difficalties as they grow up. Minor disorders without control and relief can cause significant psychological problems and disorders or form dangerous life paths for a teenager. Mobile devices and applications have been actively used for over a decade to monitor and provide psychological assistance to adolescents. The aim of this study was to identify the level of effectiveness of the impact of mobile and online support for adolescents on the assessment of changes in problem behavior and psychological state of adolescents. The study involved 672 adolescents aged 13 to 15 years from one of the schools in Almaty (Kazakhstan). The participants were divided into three groups, one of which received online and mobile regular psychological support and information, the second, the support group, received support in face-to-face communication with teachers, parents and psychologists, and the third, the control group, received support only upon request from the teenager. or his parents. According to the results of the study, a survey was con-ducted on the Likert scale, in which adolescents, parents and teachers assessed the level of behavioral changes associated with the condition and behavior diffi-culties. In the experimental group, the assessment of behavioral changes reached a maximum of 4.028 on a 5-point scale of positive changes, while the other two groups lagged significantly (2.402 for the support group and 2.12 for the control group). The practical significance of the study lies in the possibility of effective implementation of a support system for adolescents at school based on existing mobile devices and instant messengers without significant costs.


problem behavior; mobile support; online support; adolescent psychology

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Copyright (c) 2021 Gulmira Kassen, Aliya Kudaibergenova, Anar Mukasheva, Dinara Yertargynkyzy, Kuanysh Moldassan

International Journal of Emerging Technologies in Learning (iJET) – eISSN: 1863-0383
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