Measuring Students Satisfaction in Using Learning Management System

Jenny Ohliati, Bahtiar Saleh Abbas


The purpose of this study to determine what are the influenced factors for student satisfaction on learning management system at a private university that operates online learning system. The research was conducted to find out whether there is influence of information quality, system quality, service quality, perceived usefulness, perceived ease of use, and communication quality to student satisfaction toward learning management system. This study took a sample of 100 student respondents at the university. The used analytical method to test the effect is partial least square. The results show that information quality, service quality, and perceived ease of use have a significant effect on student satisfaction. Service quality is the most dominant factor that affects the satisfaction of students to learning management system.


Learning Management System, Online Learning, Partial Least Square

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Copyright (c) 2019 Jenny Ohliati, Bahtiar Saleh Abbas

International Journal of Emerging Technologies in Learning (iJET) – eISSN: 1863-0383
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