Dina, N. Z., Yunardi, R. T., Firdaus, A. A., & Juniarta, N. (2021). Measuring User Satisfaction of Educational Service Applications using Text Mining and Multicriteria Decision-Making Approach. International Journal of Emerging Technologies in Learning (iJET), 16(17), pp. 76–88. https://doi.org/10.3991/ijet.v16i17.22939