Usability Evaluation of SMS-Based System: Basis for Systems Development

Jake Guabes Maggay


The objective of the study is to evaluate the usability of SMS-Based Auto-Reply Inquiry System for Grades and Accounts. This descriptive study used a three-part questionnaire which was administered by the researcher. The usability questionnaire adapted from the USE Questionnaire used a 5-point scale composed of 30 statements. Convenience sampling was used choosing the respondents from the total population of 149 students of the CICS during the second semester of school year 2018-2019. A total of 45 questionnaires were retrieved and were used in the usability analysis. The usability evaluation results yielded a grand mean of 4.54 (Strongly Agree) showing that the SMS-based inquiry system is easy to learn, easy to use, useful, and satisfying. The results of this study show that pre-coded keywords are confusing for beginners but can be learned and familiarized by the users as they continue use the system. Further investigation should be conducted to prove that ease of use, ease of learning, and usefulness have direct impacts to user satisfaction.


auto-reply system; SMS-based system; system performance; usability; USE questionnaire

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International Journal of Interactive Mobile Technologies (iJIM) – eISSN: 1865-7923
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