Mobile Banking Usability Evaluation among Deaf: A Review on Financial Technology and Digital Economy Prospects

Authors

  • Vikniswari Vija Kumaran Faculty of Business and Finance
  • Shelena Soosay Nathan Center for Diploma Studies, Universiti Tun Hussein Onn Malaysia
  • Azham Hussain Associate Professor of Software Engineering
  • Nor Laily Hashim supervising several PhD students in the area of software architecture

DOI:

https://doi.org/10.3991/ijim.v13i11.11512

Keywords:

M-banking Usability, Financial Technology, Digital Economy, Deafness.

Abstract


This study is aimed to explore the dimensions for appropriate deaf people usability evaluation model for M-banking application in order to enhancetheir satisfaction. Through the systematic literature review (SLR) conducted, four dimensions (efficiency, effectiveness, satisfaction and accessibility) have been identified to be appropriate to suit the need of m-banking application usability evaluation especially for the deaf people. Furthermore, innovation and technologies through digital economy are practical and aptly accessible to allows persons who are deaf to fully participate in society, education, and business while also providing prospects for personal and professional advancement. Moreover, this study will be able to provide recommendation to the upper management of Malaysia Banks to concern on mobile services in order to enhance the deaf customers’ satisfaction. Financial and economy implications together with future research suggestions are also discussed in this study.

Author Biographies

Vikniswari Vija Kumaran, Faculty of Business and Finance

Faculty of Business and Finance, Universiti Tunku Abdul Rahman, Malaysia

Shelena Soosay Nathan, Center for Diploma Studies, Universiti Tun Hussein Onn Malaysia

Center for Diploma Studies

Azham Hussain, Associate Professor of Software Engineering

School of Computing

Nor Laily Hashim, supervising several PhD students in the area of software architecture

School of Computing, Universiti Utara Malaysia, Malaysia

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Published

2019-11-15

How to Cite

Vija Kumaran, V., Soosay Nathan, S., Hussain, A., & Hashim, N. L. (2019). Mobile Banking Usability Evaluation among Deaf: A Review on Financial Technology and Digital Economy Prospects. International Journal of Interactive Mobile Technologies (iJIM), 13(11), pp. 24–33. https://doi.org/10.3991/ijim.v13i11.11512

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Papers