A Usability Testing of a Higher Education Mobile Application Among Postgraduate and Undergraduate Students

Authors

  • Nik Azlina Nik Ahmad Universiti Kuala Lumpur
  • Muhammad Hussaini Universiti Kuala Lumpur

DOI:

https://doi.org/10.3991/ijim.v15i09.19943

Keywords:

Usability, usability testing, mobile usability, higher education app

Abstract


The advancement in technology has produced innovative applications for educational purpose. Numerous higher education applications have aroused in recent years. Therefore, it is essential to strive for a high usability application. This study presents a usability evaluation of a higher education mobile application in Universiti Kuala Lumpur. The study was conducted using usability testing methodology to measure three usability factors which are effectiveness, efficiency and satisfaction. A number of 64 participants from postgraduate and undergraduate programme were subjectively selected. The result reveals that the application is effective, efficient and meet the users’ satisfaction on its usability, with the satisfaction rate of 82.15%. Several issues with regard to the application were highlighted by the respondents during the usability test. Therefore, despite of positive results, several recommendations with regards to improve the usability of the application were proposed in this study.

Author Biography

Nik Azlina Nik Ahmad, Universiti Kuala Lumpur

Software Engineering Section

Downloads

Published

2021-05-04

How to Cite

Nik Ahmad, N. A., & Hussaini, M. (2021). A Usability Testing of a Higher Education Mobile Application Among Postgraduate and Undergraduate Students. International Journal of Interactive Mobile Technologies (iJIM), 15(09), pp. 88–102. https://doi.org/10.3991/ijim.v15i09.19943

Issue

Vol. 15 No. 09 (2021)

Section

Papers

License

The submitting author warrants that the submission is original and that she/he is the author of the submission together with the named co-authors; to the extend the submission incorporates text passages, figures, data or other material from the work of others, the submitting author has obtained any necessary permission.
Articles in this journal are published under the Creative Commons Attribution Licence (CC-BY What does this mean?). This is to get more legal certainty about what readers can do with published articles, and thus a wider dissemination and archiving, which in turn makes publishing with this journal more valuable for you, the authors.
By submitting an article the author grants to this journal the non-exclusive right to publish it. The author retains the copyright and the publishing rights for his article without any restrictions.
This journal has been awarded the SPARC Europe Seal for Open Access Journals (What's this?)